Refund and Returns Policy

Marketplace Returns & Refund Policy

 

Returns

As Dakkeh operates as an online marketplace, return policies may vary between vendors.

Each vendor independently determines whether returns are accepted and under what conditions. Customers are encouraged to review the return policy listed on the vendor’s store page before placing an order.

Return requests must be submitted directly to the vendor or through Dakkeh customer support within the timeframe specified by the vendor.

Items must be returned in their original condition, unused, and in original packaging unless the item arrived damaged or defective.

Dakkeh may assist in facilitating communication between customers and vendors; however, return approvals and resolutions are handled by the responsible vendor.

Partial Refunds

Partial refunds may be issued at the discretion of the vendor in situations where an item is returned used, damaged after delivery, incomplete, or where only part of an order is affected.

Examples where a partial refund may apply include:

• Items returned in a condition different from original delivery

• Minor damage that does not prevent product use

• Missing components or partial order issues

• Customer-approved compensation instead of replacement

As Dakkeh operates as a marketplace, partial refund decisions are made by the vendor responsible for fulfilling the order.

Dakkeh may assist in reviewing the case and facilitating communication between the customer and vendor when necessary

Refunds

Refund eligibility and conditions are determined by the individual vendor fulfilling the order.

Once a return or issue has been reviewed and approved by the vendor, refunds may be issued to the original payment method or provided as store credit, depending on the vendor’s policy.

Processing times for refunds may vary depending on the vendor and payment provider.

As Dakkeh operates as an online marketplace, vendors are responsible for issuing refunds related to their products. Dakkeh may assist in communication between customers and vendors to help resolve disputes when necessary.

Refunds may be granted in cases including, but not limited to:

• Damaged items received upon delivery

• Incorrect items shipped

• Missing products from an order

• Approved return requests according to vendor policy

Sale Items

Sale or discounted items are subject to the return and refund policies set by the individual vendor.

Unless the item arrives damaged, defective, or incorrect, sale items may not be eligible for return or refund, depending on the vendor’s policy.

Customers are encouraged to review the vendor’s specific return and refund conditions before purchasing discounted products.

As Dakkeh operates as an online marketplace, decisions regarding refunds or exchanges for sale items are made by the vendor responsible for fulfilling the order.

Dakkeh may assist in communication between customers and vendors when necessary.

Exchanges

Exchange requests are handled directly by the vendor fulfilling the order and are subject to the vendor’s individual exchange policy.

Vendors may offer exchanges for eligible items in cases such as defective, damaged, or incorrect products, depending on product availability.

Customers requesting an exchange should contact the vendor or Dakkeh customer support within the timeframe specified by the vendor.

As Dakkeh operates as an online marketplace, exchange approvals and replacement shipments are managed by the responsible vendor.

Dakkeh may assist in facilitating communication between customers and vendors when necessary.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers must notify the vendor or Dakkeh Customer Support within 48 hours of delivery and provide clear photos of the product and packaging.

The vendor responsible for fulfilling the order will review the claim and determine an appropriate resolution, which may include:

• Replacement of the item

• Partial refund

• Full refund

• Store credit

As products are prepared and shipped directly by independent vendors, responsibility for packaging and product condition upon delivery rests with the fulfilling vendor.

Dakkeh may assist in facilitating communication between customers and vendors when necessary.

Non-Returnable Items

Due to the nature of certain products, some items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Non-returnable items may include, but are not limited to:

• Perishable goods such as fresh food, bakery items, dairy products, and frozen items

• Opened or used food products

• Items with broken safety seals or opened packaging

• Personal care or hygiene products

• Customized or special-order items

If a non-returnable item arrives damaged or incorrect, customers must report the issue within 48 hours of delivery and provide supporting photos.

As Dakkeh operates as an online marketplace, eligibility for replacement or refund is determined by the vendor fulfilling the order.

Dakkeh may assist in facilitating communication between customers and vendors when necessary.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, any return, refund, or exchange eligibility will follow the return and refund policy of the vendor fulfilling the order.

If a return is approved, a store credit or gift credit may be issued according to the vendor’s policy.

If the item was not marked as a gift at the time of purchase, refunds will be issued to the original purchaser in accordance with the vendor’s refund policy.

As Dakkeh operates as an online marketplace, gift returns and resolutions are managed by the responsible vendor.

Dakkeh may assist in facilitating communication between the customer, recipient, and vendor when necessary.

Shipping

Orders placed on Dakkeh are prepared and shipped directly by independent vendors listed on the marketplace.

Each vendor is responsible for order processing, packaging, and shipment of their products.

If an order includes items from multiple vendors, products may be shipped separately and delivery times may vary. Shipping fees are calculated individually based on each vendor’s location, shipping method, and delivery destination.

Estimated delivery times are provided by vendors and may vary depending on processing time, carrier service, and destination.

Once an order has been shipped, responsibility for delivery is transferred to the shipping carrier and the fulfilling vendor.

Dakkeh does not directly handle or ship products unless explicitly stated.

Dakkeh Marketplace Returns & Refund Policy

Dakkeh operates as an online marketplace connecting customers with independent vendors. Products sold on Dakkeh are fulfilled directly by individual vendors, and return and refund policies may vary depending on the vendor.

Marketplace Disclaimer

Dakkeh operates solely as an online marketplace platform connecting customers with independent vendors.

All products listed on Dakkeh are sold, prepared, and fulfilled by individual vendors who operate independently from Dakkeh.

While Dakkeh strives to maintain a high-quality marketplace experience, Dakkeh does not assume responsibility for product quality, packaging, shipping, delivery, or vendor-specific return and refund decisions unless explicitly stated otherwise.

By placing an order on Dakkeh, customers acknowledge and agree that transactions are conducted directly with the fulfilling vendor.

Dakkeh may assist in communication and dispute resolution between customers and vendors but is not the seller of record for third-party vendor products.

 

 

Dakkeh Customer Support

 

contact@dakkeh.ca

Phone: (514) 581-4005